An event can be defined as the change of state that has significance for the management of configuration item(CI) or IT service. The sole purpose of an event management is to manage various events throughout their life-cycle. Events are typically recognized through the notifications created by an IT service or a monitoring tool. The effectiveness of a service operation depends on knowing the status of the infrastructure and detecting further deviations from any normal or expected operations. This is provided by a capable monitoring and control system; based on two types of tools namely Active Monitoring and Passive Monitoring
Poll key CIS is used to determine their status and availability and on the occurrence of any exception, it raises an alert that gets delivered to the appropriate team or tool for further action.
CIS generates the tools not only required to detect but also cor relational operation alerts and communication alerts.