Our Incident Management solution restores the functioning of unplanned disruptions. The incidents are captured and sent to the concerned IT service desk for resolving the incident. With it, the complete information about the incident is accompanied. It offers a quick restoration turnaround time. Novel's incident management solution is designed in a way that the end-user is allowed to view the status and every activity related to the escalated Incident.
Incident management is a defined process for logging, recording and resolving incidents. The goal of incident management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service quality and availability are maintained.
Failing to implement incident management may result in
Incident Management manages all the events from disruption to the service by communicating them directly to the users through an interface using Incident Management tools or service desk.