NOVEL IRS

Use Self-Healing to digitise workflows

MIRAT facilitates to automate a workflow using Self-Healing / Orchestration. It simplify your incident or ticketing system by automatically resolving issues. It executes through micro-services (API calls), helps for better operations management.

Easy and quick resolution of tickets effortlessly - Incident Management

Escalate and assign tickets automatically on priority basis to the right persons or groups. It prioritize tickets based on impact and urgency. You can glance the status of all tickets and their progress at a clear dashboard. A single screen provides the details of your team who is working on a ticket, its priority, and status. Get the status of tickets either through Emails or SMSs.

MIRAT transforms old, existing manual workflows into digital and automate workflows exactly what you need in a fast, simple, and easy manner.

Business grows better, if digitize and automate workflows.

Deployment Management works-out on your business perspective

It is a part of automation as a service integrated with intelligent and modern infrastructure solutions can rapidly adapt to speed up your business. The IT administrator can manage the deployment process even if the infrastructure located in different geographical locations. It deploys remotely as per schedulers without hamper employees' work.

Manage multi-cloud service providers through MIRAT

Access, manage, and deploy your own software in different clouds like AWS, Microsoft Azure, and VM Ware through MIRAT. It is a single console that you can deploy the different tools of MIRAT on cloud providers. Improve your business at an optimum level using our tools on cloud providers.

IT Service Management

Minimize Service Outages by identifying issues using MIRAT for Monitoring Solutions, Orchestrating Repetitive Tasks for e2e Remediation, Escalating or Diverting Alerts via in-built Auto-ticketing Solution, updating Diagnosis Information in Worklog, and Displaying Alerts based on business/department.