In today's age where activities are conducted within a blink of eye, carrying out tasks manually is a sluggish process. It is, therefore, automating the processes becomes a necessary approach. As the word suggests, Automation As A Service automates all the IT and business processes. How does it help? Automation of tasks results in liberating the organization of the need for recruiting manual labour. Manual labour is a slow-paced and tedious task. Automating the processes, thereby, leads to faster performance of the tasks as well as reduction in the cost. It also reduces errors in the processes, as most errors occur due to physical intervention.

Here, since we are speaking of infrastructure automation, the process includes scripting environments beginning from installing an operating system, to installing and configuring servers on instances, to configuring how the instances and software communicate with each other, etc. By scripting environments, you can apply the same configuration to a single node or to thousands, hence making the job simpler and faster.

Novel believes in offering the best automation platform for a seamless and easy-to implement experience. For further information about the platform's features, contact our Support Team.

Versatility, combined with lightning speed, enables you to perform basic administrator activities without the need of logging onto the server. The service acts as a central administrator for the entire host and collects the status of critical parameters and communicates them effectively. Suitable for: Windows, LINUX, MS SQL, MY SQL, Oracle, etc.

An IT infrastructure is a complex set up that may be difficult to handle, given the number of processes and functions involved in the successful functioning of the IT set up. It is, therefore, understood that there would be too many incidents and changes that will arise. And when there is an incident or change, most of the set ups require a formal procedure of resolving the incident by registering the incident and then routing it through the concerned individuals and teams.

However, Novel's Self-Healing/ IT Orchestration service is a unique offering that allows incidents/changes to self-heal without having to raise the request. There are several benefits to it, reduced tasks and faster processes being the two of them. Agility and avoiding redundancy, in turn, is directly proportional to improved productivity. A set up that heals itself is a vision of the future.

Our Self-Healing/Orchestration service helps in better operations management. It includes various functions. For more insight into this service, contact our Support Team.

Many organizations are getting negative impacts of recurring problems, and many also struggle with how to proceed with formally investigating each major problem. MIRAT implemented strong problem-solving strategy with the standards of ITIL. Root Cause Analysis (RCA) plays a vital role to find and diagnosis the root cause of a problem or event in the ITSM.

Its threshold criteria recognize and quickly define problems when they occurred. It is a method used to address a problem or non-conformance to get the root cause of that particular problem. Its main aim to not only figure out where the issue came about but it also strives to respond to it and then find a way to prevent it from happening again in the future.

It is highly useful for the software development and information technology. It fastens to find out the actual cause of the problem, but not just pinpoint factors that contribute to the problem or event. RCA effectively performs when accomplished through a systematic process with conclusions backed up by evidence. It identifies WHY the eventoccurred and not who made the error.

Our Operating System Insight solution helps to calculate CPU and memory usage in your organization's IT infrastructure. The insight takes into consideration the 95th Percentile Trend Scorecard view which is based on studying the data samples collected for a period of time. Operating System Insight is crucial to learn about the resource utilization so as to carry out the required changes if the resources run out of capacity.

Application Insight helps in learning about the performance and usage of the app. As the name suggests, our solution helps you to gain an insight into the metrics of the concerned application. It could be CPU usage or power usage, an insight into the performance of different metrics can be procured.

Novel's Application Insight feature provides the data in the form of a graphical representation, as shown in the image under Feature Highlights mentioned below. Application Insight is an invaluable resource to understand an app's performance.

The Database Insight feature of MIRAT helps an organization to gain detailed information on all aspects of the database - the performance of the database, what is the on-going load, etc.

MIRAT identifies, collects, monitors and reports on the overall operational health of IT infrastructure, to help the organization to understand and evaluate the performance of its systems.

Monitoring the performance of your IT infrastructure can help you detect underlying problems before they mutate into something big and have an adverse effect.

The image on the right has CPU as the metric that is being analyzed. From other dropdown options, the server, date & time, and duration (at which the data is to be collected) are selected.

Our Incident Management solution restores the functioning of unplanned disruptions. The incidents are captured and sent to the concerned IT service desk for resolving the incident. With it, the complete information about the incident is accompanied. It offers a quick restoration turnaround time. Novel's incident management solution is designed in a way that the end-user is allowed to view the status and every activity related to the escalated Incident.

Incident management is a defined process for logging, recording and resolving incidents. The goal of incident management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service quality and availability are maintained.

NovelIRS Change and Release Management solution controls IT change processes. The Change activities include requesting and assessing changes as well as reviewing them. Release activities consist of planning, designing, rolling out the plan, configuration, and deployment. Our solution deploys Change Management quickly. It also helps in improving the service relationship as the solution predicts timeframes of the Change and Release cycles.

Change management is a structured approach to transitioning individuals, teams, and organizations from the current state to the desired state. It is an organizational process aimed to help employees understand, commit to, and embrace changes in their current business environment.

NovelIRS believes every asset is a boon to an organization, so it is essential to have a system of the record and right mappings with source and impact.

Following key features will make sure every asset properties are current and will help to assess and take the business decisions on the spot.

To host any application, Operating System is mandatory and it is important to detect the all abnormalities, it is essential to keep a log of the symptoms and root cause proactively to address the issues quickly. Our product 'MIRAT' helps to monitor all the critical parameters and notifies about them in a minute.

MIRAT also helps to view the status of all critical parameters - CPU, Memory, File System, Swap, Disk I/O, Network I/O, Services Status, Log Events, etc - in a single window.

Server Hardware monitoring may be painful as different vendors provide different tools, and also the process requires different mechanisms to detect the real hardware failures. However, MIRAT is empowered to detect all the hardware issues using a single console, event IDs (Windows), logs (Strings), Linux using MIRAT agent, and remote usage of SNMP in Hypervisors through Vcenter logs.

MIRAT offers flexibility to choose an agent or agentless hardware monitoring. With our 18 years of experience, we provide templates for each hardware set separately or a single Base Health Ware Template to help detect all hardware-model actionable events.

It separates the Operating Systems and apps from Computer Hardware. The arrangement allows the host machine hardware to operate more than one virtual machine. This implies that the virtual machines share the system's physical compute resources - Processors, memory space, network bandwidth, etc. In other terms, a Hypervisor may be named a Virtual Machine Monitor.

It separates the Operating Systems and apps from Computer Hardware. The arrangement allows the host machine hardware to operate more than one virtual machine. This implies that the virtual machines share the system's physical compute resources - Processors, memory space, network bandwidth, etc. In other terms, a Hypervisor may be named a Virtual Machine Monitor.

Data storage is the place where data is stored in an electromagnetic or optical form for access by a processor. Storage is frequently used to describe the devices and data connected to the computer through input/output operations - that is, hard disk and tape systems and other forms of storage that don't include computer memory and other in-computer storage. For the enterprise, the options for this kind of storage are of a much greater variety and expense than those related to memory.

Application monitoring feature ensures that software application programs perform as per the expectation. This helps in providing the end-user with a hassle-free experience.

Database Monitoring, A database is an organized collection of data. A relational database, more restrictively, is a collection of schemas, tables, queries, reports, views, and other elements. Database designers typically organize the data to model aspects of reality in a way that supports processes requiring information. With MIRAT, you can consolidate and standardize database management performance across all your systems. This improves collaboration and service levels, and reduces costs.

Heartbeat monitoring feature helps to complement the agent-based monitoring of system health and the event logs. Heartbeat monitoring enables to monitor remote hosts from a central location. Operation Engineer expects an actual problem rather than generating false/positive or duplicate alerts. So, the Ping and HeartBeat correlation would help to generate a notification with actual symptoms.

Ping identifies the network problems, server hard crashes, NIC crash, or any other unexpected shut down issues. Therefore, Ping is essential to monitor and notify the support teams to take an action.

You will be notified when the server responds to a Ping, but does not behave the way it should when the resources are running out.

With MIRAT, you can consolidate and index any log and machine data, including structured, unstructured and complex multi-line application logs. You can also collect, store, index, search, correlate, visualize and analyze data generate by machines and use it to identify and resolve operational and security issues faster and more efficiently. MIRAT is an enterprise-ready solution that can revolutionize your log management.

Raising ad hoc queries and reporting with historical data can be accomplished without the intervention of third-party software. MIRAT enriches your log data and provides access to relational databases, field delimited data in comma-separated value (.CSV) files or to other enterprise data stores such as Hadoop or NoSQL.

To manage and improve the systems, the organization should know about the assets in the IT environment and have accurate configuration data to understand your organization's IT environment. A configuration management database (CMDB) is a repository that acts as a data warehouse for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items (CI)), as well as to descriptive relationships between such assets.

IT asset discovery, Our app empowers you to create a single system of record for every asset in your IT infrastructure. The solution maps the assets and maintains them in Novel's Configuration Management Database (CMDB). IT Asset Discovery helps to ensure the accuracy of the CI data across your company. With IT Asset Discovery, you could rapidly configure and launch secure discovery of hardware, virtual, software and cloud resources. The discovery solution also helps to extend IT thorough your company's IT infrastructure to help easily discover any device or data source.

IP Address Manager

IP address management (IPAM) is a means of planning, tracking, and managing the Internet Protocol address space used in a network.

Managing software is a huge investment. Novel's Software Management solution helps effortlessly transform operations from reactive software management practices to a culture that is audit-ready.

Configuration management is a systems engineering process for establishing and maintaining consistency of a product's performance. Configuration management determines the items that make up the software or system. These items include source code, test scripts, third-party software, hardware, data and both development and test documentation.

Software deployment is all the activities that make a software system available for use. The general deployment processes include several interrelated activities with possible transitions between them. These activities may occur at the producer side or at the consumer side or both. Because every software system is unique, the precise processes or procedures within each activity can hardly be defined. Therefore, deployment should be interpreted as a general process that has to be customized according to specific requirements or characteristics.

With MIRAT, manage the performance of your Active Directory environment.

Virtual Machine Management

V-sphere Virtual Machine Management describes how to create, configure and manage virtual machines in the VM-ware V-sphere environment.

Office 365: MIRAT API Integration with Office 365enables following key features :

MIRAT identifies all 'success' and 'fail' logins to all the systems in a minute and notifies the concerned user/teams to validate as well as authorize the access by validating System of Record: It escalates not un-authorized logins in stipulated time.

Platform

Revolutionise your system's security and compliance with the industry's most scalable, extensible, and customizable on-premise solution.

Prioritize

Use MIRAT proprietary analytics to identify and prioritize risks.

Discover

Unearth forgotten devices and organize all your assets depending on their role in your business.

Remediate

Track vulnerabilities over a period of time, assign tickets, and manage implementations & executions.

Assess

Scan all your systems thoroughly to spot vulnerabilities accurately and efficiently.

Inform

Customize comprehensive reports to document progress for IT, business executives and auditors.

Server hardning is necessary for security and compliance. For reliable and secure delivery of data, the servers must be secured through hardning. That prevents unauthorized access and unauthorized use. It also prevents disruptions in service. An essential part of installation and maintenance of servers, Baseline & Hardning ensures data integrity, confidentiality and availability. Your enterprise's vulnerabilities due to servers which are not properly hardened will be seen.

Access Request Management describes the audit data that helps in viewing of access requests. It provides an intuitive web-based interface that offers detailed information about the requests easy for managers and others to use. Every request has its unique path. That helps to ensure that only those concerned are involved in the governance procedure.

Our solutions show detailed approval views and also offers users with an operational summary of their environment, including status related to their requests, approvals, and review cycle.

Asset Mapping Access Request

Asset Mapping Request helps in collection of data from billions of devices and systems into a single intuitive map. This solution allows anyone to view the location and condition of equipment real-time, from any device. When conditions alter, Asset Mapping triggers alerts and puts the right information at the fingertips of service engineers, so they can address issues faster and at a lower cost.With quick access to a complete list of all the assets, insightful analytics and tailored reports, your organization is prepared to make better decisions that adds business values.

A Service Level Agreement is an agreed-upon measure of the average response and resolution times that is taken for the deliverable to reach your customers. Offering support-based on service levels ensures that you're delivering measured and predictable service. When the SLA is missed, a notification alert gets created.

A Service Level Agreement or SLA is an agreement for response and resolution times that the organization's support team commits to the end-user.

A system administrator must define SLAs for the IT service desk and ensure that the team meets or even exceeds the service goals that have been set. NovelIRS solution has the ability to monitor and receive alerts on missed service level agreement (SLA) targets, measure performance, manage of problems, track response time, and more. With consistent visibility into service metrics, this solution will help you understand what's working and what's not. From missed notifications about service level breaches to real-time snapshots into upcoming due dates, it will help you offer better service.

Priority is the sequence in which an Incident has to be resolved. When an Incident occurs, the concerned user/team has to be alerted based on the urgency and impact of the Incident. Our solution is designed to notify the concerned team that is tasked to resolve the Incident. In an IT infrastructure management, there are three levels of priority - P1/P2/P3 - in the order of the priority. P1 Incident notification is generated when the Incident is of the highest impact. P2 Incident notification is generated when the impact is lower than P1 and higher than P3. P1 demands faster time-to-resolution than P2.

The time frame during which the Incident must be resolved is termed SLA - Service Level Agreement.

An event can be defined as the change of state that has significance for the management of configuration item(CI) or IT service. The sole purpose of an event management is to manage various events throughout their life-cycle. Events are typically recognized through the notifications created by an IT service or a monitoring tool. The effectiveness of a service operation depends on knowing the status of the infrastructure and detecting further deviations from any normal or expected operations. This is provided by a capable monitoring and control system; based on two types of tools namely Active Monitoring and Passive Monitoring

Maintenance mode is essential for all planned IT Infrastructure changes to suppress unwanted efforts from operations.

Autoticketing

It offers guidance for automated ticket generation and enables the automated posting of a request (or ticket) into the Trouble Ticketing (TT) system. Our solution improves operational efficiency by facilitating quicker and much effective responses to service incidents. It also improves accuracy and speed in receiving information. Autoticketing helps in faster and effective responses to service incidents. Improves overall availability of services.

Event Enrichment is the process to monitor an event source for new events and find out the details related to them. These details are scouted in an external data source and then add information to them.